Office culture and layouts have evolved tremendously over the past few years, thanks in part to the startup and tech world. Layouts that feature comfortable creative spaces, collaboration-focused work stations and an overall fun environment is a trend that is here to stay.
Sitting at a desk for 6+ hours a day can put pressure on your spine and lead to neck, shoulder and back pain.
Ergonomic chairs offer a variety of adjustable parts to set the chair to your body’s specifications.
It’s important that your chair fits you. A well-designed chair allows the user to sit in a balanced position.
Things like height, seat depth, tilt-lock and seat angle allow you to set your chair to fit your height and shape.
A good ergonomic chair supports the lower back, evokes good posture and reduces pressure on your hips.
When you spend $100 in a local shop, $68 of that stays in the local community toward local jobs, schools, wages, and your neighbors.
BUILD COMMUNITY! The casual encounters you enjoy at neighborhood–scale businesses and the public spaces around them build relationships and community cohesiveness. They’re the ultimate social networking sites!
STRENGTHEN YOUR LOCAL ECONOMY! Each dollar you spend at independent businesses returns 3 times more money to your local economy than one spent at a chain (almost 50 times more than buying from an online mega-retailer) — a benefit we all can bank on.
SHAPE OUR CHARACTER! Independent businesses help give your community its distinct personality.
YOU CAN BUY IT WHERE YOU TRY IT! Local stores enable you to try on and try out items before you buy — and get real expertise — saving your time and money. More info…
Clean your desk or furniture regularly: Dusting your wooden table with cloth is better than using a feather duster. Feather dusters can sometimes spread dust even more. Instead, dust your wooden table using a cloth that is clean, soft and dry. You can lightly dampen the cloth with water to help capture all of the residue, or you can purchase a microfiber or lint-free cloth for more thorough cleaning. Gently swipe the cloth over the wooden table using a circular motion. Avoid harsh wiping as it could cause damage to the surface or stain of the wood. Wiping in the direction of the wood grain is recommended.
Clean up accidents immediately to avoid permanent damage. Accidents can and will happen. To protect your wooden table from serious damage, quickly clean up any food or drink spills. Waiting too long to clean up will allow the spill to set, which could cause more damage than the initial spill.
Limit the possibility of damage with a protective layer: Use coasters and desk pads.
Treat minor scratches and apply protective wax: There all kinds of oils, sprays and polishes available for maintaining your wooden table. While many of these products can be helpful, wax can be particularly useful for various reasons. If applied properly and regularly, wax can serve a dual purpose by enhancing the beauty of your wooden table and protecting it from damage.
- Vacuum the seat and back of your chair. This is where a hand-held vacuum or one with a hose comes in handy. Use the brush attachment, if you have one.
- Spot-treat stains. If the chair is fabric, use the right cloth and cleaner to get rid of any accidental working-lunch or morning-coffee stains.
- Wipe down arms and legs. Use a dry-cleaning sponge, wood wipes or a damp microfiber cloth to wipe dust and lint from the arms and legs of upholstered, wood and plastic chairs.
- Deep clean the wheels. Use a vacuum, scrub brush and rubbing alcohol in tandem to get your rolling caster wheels completely clean and rolling. Use this great How To guide for specific instructions.
- Blow out the joints. Clean the dust out from your chairs adjustable parts by spraying compressed air into the joints of the moving mechanisms. *By Taryn Williford in Apartment Therapy
Make sure your customers feel heard, respected and understood.
It’s often challenging to help customers who are lost in emotions and seem unable to be receptive. What should you say to customers who express discontent or are downright angry? This situation can sometimes be scary.
Here are some key phrases to tell your customers in order to make a first step in assuring them that you are taking the problem very seriously:
- “I can understand how frustrating it is when…”
- “I realize how complicated it is to…”
- “I imagine how upsetting it is to…”
- “I know how confusing it must be when…”
- “I’m so sorry to hear that…”
You can drastically improve the customer experience by taking a few seconds to build rapport by simply expressing genuine empathy.
1. Listen carefully – Be a good a listener and try to repeat what the customer says to assure them that you are listening.
2. Smile – Sounds cheesy but smile when talking to customers. They will feel it in your voice.
3. Make it your problem – Take ownership of the enquiry, especially if it is a complaint. Have a one-to-one relationship with your customer so that they have a point of contact that they can come back to.
4. Allow them to ‘get it all out’ – When the customer is angry, allow them to vent without interruption. Use this time to figure out what you can do to fix their issue.
5. Be respectful – Make sure you talk to the customer with respect and in common language. Never talk down to the customer or talk over them.
6. See it through their eyes – Share your customers perspectives.
7. Understand their priorities – Every customer, particularly in an emergency situation, will have a list of priorities. Make them your priorities too and address them in the right order (mirroring them). This will reassure the customer that you know what they want and are taking care of them.
8. Show that you care – You can build rapport by showing a personal interest in the customer. For example, if a customer says they have been sick, show that you care by asking them about the recovery.
9. Begin with a positive statement – If the customer has spent some time explaining a frustrating problem, then beginning your response with a short, direct statement of intent can gain his confidence.
Something like “Okay, we can fix this…” or “Right, let’s get this problem sorted for you…” will reassure the customer that you are taking ownership of the problem.
10. Avoid assumptions – Don’t make assumptions about what the customer is telling you – actively listen!
*Article by Miruna Mitranescu at Aircall.com
What is a collaborative space? Join us Wednesday, April 25th from 10-4 for an open house and find out. Enter to win a new task chair!
Win DOOR PRIZES, enjoy snack and networking, and speak with representatives from Global, Office Source, Open Plan and more! 5595 Raby Rd, Bldg 3, Norfolk
Collaboration is a key factor in building a small business because it works. People thrive in environments which free them to communicate and work together. When the company environment is focused on collaboration, team members naturally feel a part of something bigger than themselves. The best way to transition from an individual to a collaborative mindset is to equip each team member for active participation in the group dynamic. Full article
Cohesive teams are more successful. They are successful because each person on the team is included in as many large decisions as possible.
When team members feel this type of inclusion, they feel the perceived significance of their role, causing them to naturally perform better. To be the most effective, teams should to participate in dailyhuddles where each member discusses their goals and objectives for day.
This helps to avoid duplication of effort and competition between team members. These huddles keep everyone on the same playbook and enables team members to re-direct their efforts as needed.
by Sherrie Campbell for Entrepreneur
On March 13th, approximately 25 members of the business community met at Office Furniture Outlet to learn ways to protect their business from cyberattacks.
Attendees enjoyed lunch from TASTE and took away practical ways to prepare for and recover from potential cybersecurity breaches. The presentation by Andrew Daiber of Sera-Brynn was informative and allowed attendees to openly ask questions and discuss concerns.
Please join us for our next Lunch-n-Learn on May 15th when Cheryl Tan will present ways to get media exposure for your small business.
Nominate your favorite local Not-For-Profit now through noon on Friday, January 26th! Office Furniture Outlet wants to recognize Not-For-Profits serving our community! OFO will say THANK YOU FOR ALL YOU DO to the office staff of 1 local N-F-P each quarter by providing the team with lunch from TASTE, and a fabulous gift basket like the one pictured here! NOMINATE NOW